Security Practices
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Effective: September 16, 2019
We take the security of your data very seriously at All of the House. As transparency is one of the principles on which our company is built, we aim to be as clear and open as we can about the way we handle security.
If you have additional questions regarding security, we are happy to answer them. Please write to feedback@gettaters.com and we will respond as quickly as we can.
Confidentiality
We place strict controls over our employees’ access to the data you and your users make available via the All of the House application, as more specifically defined in your agreement with All of the House covering the use of the All of the House services (“Customer Data”). The operation of the All of the House application requires that some employees have access to the systems which store and process Customer Data. For example, in order to diagnose a problem you are having with the All of the House application, we may need to access your Customer Data. These employees are prohibited from using these permissions to view Customer Data unless it is necessary to do so.
All of our employees and contract personnel are bound to our policies regarding Customer Data and we treat these issues as matters of the highest importance within our company.
Compliance
The environment that hosts the All of the House services maintains multiple certifications for its data centers, including ISO 27001 compliance, PCI Certification, and SOC reports. For more information about their certification and compliance, please visit the Pantheon Security website, Google Security website, and Google Compliance website.
Security Features for Customers & Authorized users
In addition to the work we do at the infrastructure level, we provide customers and authorized users of the All of the House application with additional tools to enable their own users to protect their Customer Data.
Access Logging
Detailed access logs are available both to customers and authorized users. We log every time an account signs in, noting the type of device used and the IP address of the connection.
customers can review consolidated access logs for their whole team. We also make it easy for administrators to remotely terminate all connections and sign out all devices authenticated to the All of the House services at any time, on-demand.
Team-Wide Two-Factor Authentication
Customers can require all users to set up two-factor authentication on their accounts. Instructions for doing this are available on our Help Center.
Single Sign On
customers can integrate their All of the House services instance with a variety of single-sign-on providers. Teams on the ‘Standard’ plan can enable Google Apps for Domains as their authentication provider, and customers can enable SAML SSO with providers such as OneLogin, Okta, Centrify, and Ping Identity.
Deletion of Customer Data
All of the House provides the option for customers to delete Customer Data at any time. Within 24 hours of customer initiated deletion, All of the House hard deletes all information from currently-running production systems (excluding team and channel names, and search terms embedded in URLs in web server access logs). All of the House services backups are destroyed within 14 days.*
Return of Customer Data
Information about the export capabilities of the All of the House services can be found at our Help Center.
Data Encryption In Transit and At Rest
The All of the House application supports the latest recommended secure cipher suites and protocols to encrypt all traffic in transit. Customer Data is encrypted at rest.
We monitor the changing cryptographic landscape closely and work promptly to upgrade the service to respond to new cryptographic weaknesses as they are discovered and implement best practices as they evolve. For encryption in transit, we do this while also balancing the need for compatibility for older clients.
Availability
We understand that you rely on the All of the House services to work. We’re committed to making All of the House a highly-available service that you can count on. Our infrastructure runs on systems that are fault tolerant, for failures of individual servers or even entire data centers. Our operations team tests disaster-recovery measures regularly and staffs an around-the-clock on-call team to quickly resolve unexpected incidents.
Disaster Recovery
Customer Data is stored redundantly at multiple locations in our hosting provider’s data centers to ensure availability. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. Customer Data and our source code are automatically backed up nightly. The Operations team is alerted in case of a failure with this system. Backups are fully tested at least every 90 days to confirm that our processes and tools work as expected.
Network Protection
In addition to sophisticated system monitoring and logging, we have implemented two-factor authentication for all server access across our production environment. Firewalls are configured according to industry best practices and unnecessary ports are blocked by configuration.
Host Management
We perform automated vulnerability scans on our production hosts and remediate any findings that present a risk to our environment. We enforce screens lockouts and the usage of full disk encryption for company laptops.
Logging
All of the House maintains an extensive, centralized logging environment in its production environment which contains information pertaining to security, monitoring, availability, access, and other metrics about the All of the House services. These logs are analyzed for security events via automated monitoring software, overseen by the security team.
Incident Management & Response
In the event of a security breach, All of the House will promptly notify you of any unauthorized access to your Customer Data. All of the House has incident management policies and procedures in place to handle such an event.
Product Security Practices
New features, functionality, and design changes go through a security review process facilitated by the security team. In addition, our code is audited with automated static analysis software, tested, and manually peer-reviewed prior to being deployed to production. The security team works closely with development teams to resolve any additional security concerns that may arise during development.
*All of the House services backups are destroyed within 14 days, except that during an on-going investigation of an incident such period may be temporarily extended.
